Ascott Jakarta - Giacarta

The situation of the hotel and the facilities were correct for a 5 stars.

Good hotel with a good locaton

location is good, good staff and services,

The location was perfect, just opp plaza indonesia and golden triangle....and next to thamrin city, and close to tanah ambang. Down the road were many eating franchises- take a tuk-tuk or a taxi, very reasonable. The staff were always polite, helpful and ever-smiling. Tight security. Washing machines and dryer made a huge difference!!! And I absolutely Loved the bathrooms and the complimentary goodies- very tasteful.

Breakfast selection was quite limited. It would be nice to have a kiblah sign clearly visible in the rooms, and not hidden in an obscure drawer, under the T.V! Indonesia is a predominantly Muslim country, and as such, I would have expected the decor to at least reflect some understanding of that- I didn't appreciate the statues and the pictures in my room. A musalla in the drawer would have been a nice touch. Read in previous reviews about the hungry mosquitoes- it's true. But all in all, benefits are greater than the cost.

The position to all city venues

The Ascott is a seviced appartment not a hotel as said on your site .It was meant to cost me as quoted $1232.00 us and cost me in fact 1323.37aus with the exchange rate that was well over $100.00us more than quoted .The hotels rate of exchange was !0,000 rph to the us dollar when paying by credit card .This was when the us rate was at 8200rph at the banking rate . Your site said nothing of this and I am annoyed that there was such a difference . I suggest this be checked back on with the Ascott .The Ascott being a serviced appartment doesnt change bed linen for the duration of your stay and has a green policy they said .Nor are any tea coffee or sugar replentished bar the two of each you get when booking in . They did supply 2 bottle of water a day in a suite booking .The pool has nothing to offer as in refreshments and pool towel are not available at the pool or in your room as it is totally unattended .All guest that visit are screened by security on arrival and then still can not come up to visit you at your room as cant get past a glass security door that needs a card to open it to get to the lifts. Thus you have to go to the lobby everytime your guest wishes to see you .I had eight friends for drinks one night as there is no bar facility at the Ascott before dinner and was up and down from the 12th floor like a yoyo leaving my other guests to fend for thenselves whilst I was gone . I booked a suite for the purpose of seeing friends and really it is unreasonable that guests friends should be treated in such a manner .The staff in general were good at their job but I found the hotel lack lustre and furnishings of the room very dated for the money that they are charging .I would like to hear back from Bookings.com on the matter of the chareges that were under quoted please .

- This hotel was very secure. Every time I get into the hotel entrance, they used the metal-detector. It was somewhat inconvenient.

(1) I reserved an nonsmoking room but the front desk man allowed me a smoking room instead, saying that there is no nonsmoking room left. (2) I reserved this hotel as it is very close to the other tourist site but, when I got there, I found that is is located very far from the site where the Booked.net shows on the map. I had to use a taxi and was in a big trouble due to the rush hour traffic. I almost missed the plane.

I like staying at ascot due to its location. Its a little pricey though.

They should check if the microwave oven and all the other appliances is working before guest check-in. my Microwave oven was not working and the lights in the second bathroom was way too dim. They should also at least put some ice in the freezer and some mineral water as guest aftre a long journey feels thirsty. I call the reception to ask for ice cubes and was told that the ice making machine broke down.

This is a service apartment and not a hotel. so the service level expected from a hotel i absent. Breakfast quality is poor, there is no room service or housekeeping after 10pm. During the day also room service and house keeping are poor.

The location

There's no coffee/tea in the room

The location was very good. The hotel was decent enough but needs some major upgrading.

The hotel was very dated. Carpets were frayed, things in the room did not work properly, the circuit breaker kept going off plunging the room into darkness etc. For the price non of this was acceptable.

Very good Location and apartment style. Service of staff is good and they are very obliging, even during breakfast at the cafe.

Ascott Jkt is not as clean as expected, probably coz the size is bigger than a hotel room and the the building is old. Housekeeping did not change towels and yet folded nicely for use. The mattress is too soft.

The size of the apt is really good.

the laundry facilities not working and some of the kitchen applaiances dirty and i have asked to be changed

The smell of corridor was not good. The hotel should care about it more. They do not provide a map of Jakarta. It will be much better if they provide the map.

- Spacious bedrooms and living room with basic amenities - Locatiom close to big malls and trade centre - maid room is also available which is a plus

Its good apartment , more space we took 2 bedroom apartment was big area and more space , hotel staff nice,

After 1 night, I git shocked ascot just took 500,000 idr From my credit card without asking my permisiion,next morning asked the front desk abaout it,they said that was for the deposit fees or guarantee, they will return it back when I checked out,but rood for you to took money without informing it to us first.